Keep Manhattan Active® and Your WMS Running Long After Go-Live
Go-live is the start, not the finish. We run your warehouse management environment day to day, Manhattan Active® foremost and Infios and Made4Net alongside it, with SLA-backed application support, production monitoring, and continuous optimization, so your operation stays stable and current while your team focuses on the business.
- L2/L3 support
- Monitoring
- Evergreen
- Optimization
Support Coverage by Tier
Every ticket enters at Level 1 and escalates only when it needs to. Each tier owns a defined scope.
Triage and First Response
Intake, triage, and first response on every ticket, plus monitoring alerts routed and tracked.
- User access and role resets
- How-to and screen questions
- Failed nightly job alert
Functional Application Support
Hands-on resolution inside the application: configuration, master data, interface failures, and recurring functional defects.
- Allocation rule misconfiguration
- Stuck inbound ASN interface
- Wave not releasing correctly
Engineering and Optimization
Root cause engineering, extension code, performance tuning, and release validation across your Manhattan Active® environment.
- Custom extension defect fix
- Query and throughput tuning
- Quarterly release regression testing
Why WMS Support Breaks Down After Go-Live
When the implementation team rolls off and day-to-day ownership lands on an already-stretched internal team, small issues compound fast:
Production incidents that linger without clear ownership or a path to root cause
Platform updates and releases that pile up because no one has time to validate them
Tribal knowledge that walks out the door when key people move on
Support costs that climb while performance and stability quietly drift
Left unmanaged, a system that launched clean turns fragile, sluggish, and expensive to run.
What We Do to Keep Your Manhattan Active® and WMS Environments Healthy
We take day-to-day ownership of your warehouse management environment on Manhattan Active®, Infios, or Made4Net, and run it to defined service levels, so it stays stable, current, and tuned to how your operation actually works.
L2 and L3 Application Support
We resolve production issues across your WMS applications, whether you run Manhattan Active®, Infios, or Made4Net, from configuration and functional questions to deep technical defects, with clear ownership from first report to resolution.
Production Monitoring and Alerting
We monitor jobs, interfaces, and system health continuously, so we catch integration failures, performance drift, and anomalies before they reach your floor.
Incident and Problem Management
We triage and resolve incidents against your SLAs, then trace recurring issues to root cause and fix them for good instead of reopening the same ticket every week.
Release and Update Management
We validate each platform change against your configurations and extensions, from continuous Manhattan Active® updates to scheduled releases elsewhere, so you stay current without absorbing regressions or falling behind.
Continuous Optimization
We tune configuration, workflows, and performance as your volumes and processes change, so the system keeps pace with the business rather than aging in place.
Integration and Interface Support
We keep the connections to your ERP, commerce, and enterprise systems healthy, reconciling data and resolving interface breaks before they disrupt fulfillment.
Knowledge Retention and Governance
We document your environment, standards, and runbooks and hold that knowledge as your partner, so support never depends on any single person staying in the seat.
What You Get From SLA-Backed Managed Services
When a dedicated partner owns the day-to-day, you can:
Talk to Our Support Team- Run Manhattan Active®, Infios, and Made4Net support through one accountable team
- Resolve production issues faster against clear, measurable SLAs
- Stay current on platform updates and releases without upgrade scrambles
- Free your internal team to focus on the business, not firefighting
- Scale support up and down as your volumes, sites, and platforms change
What WMS managed services change for the business
- A stable WMS environment that operations can rely on every shift
- Platform updates absorbed smoothly, keeping you current
- Predictable support costs backed by measurable service levels
- A system that keeps improving instead of degrading over time
- A delivery model that flexes with peak seasons and new sites
Platinum Partner, 2x Partner of the YearAlso a Made4Net delivery partner. 300+ WMS go-lives since 1997 across all three platforms, which is what lets us advise on fit without steering you toward one vendor. Verify our Manhattan partner status
The Bench That Stays After Go-Live
Everest has taken 300+ WMS go-lives into production since 1997 across Manhattan Active®, Infios, and Made4Net, and the same bench that delivered those systems is the bench that runs them afterward.
- 100+Custom extensions built on Manhattan Active®
- 150+Active go-lives inside a 300+ WMS delivery record
- PlatinumTop Manhattan tier, plus certified Infios partner
Frequently Asked Questions
We support Manhattan Active®, where we are a Platinum partner with 150+ Active go-lives behind us, along with Infios (formerly Korber Supply Chain Software), where we are a certified partner with 50+ certified associates, and Made4Net. Across all three, the service covers L2 and L3 application support, production monitoring, incident and problem management, release management, and continuous optimization.
Level 2 handles functional and configuration issues, day-to-day questions, and known problems against your SLAs. Level 3 goes deeper into technical defects, extensions, and integrations that need engineering-level analysis. We provide both under one accountable team, so issues never stall at a handoff between vendors.
We agree response and resolution targets by priority before we take over, then report against them on a regular cadence. Critical production issues carry the tightest targets and clear escalation paths. This gives you measurable accountability rather than best-effort support.
We treat staying current as part of the service. On the versionless Manhattan Active® platform, each continuous update is validated against your configurations and extensions, so you absorb new capability without regressions. On Infios and Made4Net, we plan and test scheduled releases the same way. If you are still on a legacy release, our WMS upgrade capability handles the move first.
Yes. We begin with a discovery of your current state: your platform and version, integrations, extensions, and known issues, followed by a structured transition that captures the knowledge we need. Many clients bring us in specifically to steady and optimize a system another partner delivered.
The model flexes with you. We add coverage for peak seasons, new sites, or additional applications and platforms, and scale back when demand settles. With delivery teams across the US and India, you pay for the support you actually need rather than a fixed team you have to keep busy.
Implementation gets you live, and training builds your team's skills. Managed services is what happens next: ongoing, SLA-backed ownership of the running system. The three fit together across every platform we deliver on, and we often move clients from go-live straight into a support model built on the same knowledge.
We run a defined transition covering knowledge capture, monitoring setup, runbooks, and SLA agreement before we go live as your support team. Scope is driven by the size of your footprint, how many platforms and integrations are in play, and how much documentation already exists. We can also provide interim coverage while that transition completes, so you are never left exposed.
Keep Your Investment Performing
Whether you just went live or inherited a system that needs steadying, we run your WMS environment, Manhattan Active®, Infios, or Made4Net, so it stays stable, current, and tuned to your business.
Let's Talk